Paid Support Options
If you are outside of your first 90 days of free technical support and require assistance with MenuMagic, we offer two methods to receive support:
Per-Incident Support
Per-incident phone based techincal support is available to both Lite Edition, and Personal Chef Edition users through our toll free number. Response time to questions are within 1 buinsess days of receiving the initial call. Before calling make sure you have your MenuMagic user id and credit card ready.
Incidents requireing more than 4 hours of support time may be charged an additonal $50/hour after ther initial 4 hours. Incidents that Kreotek does not cover on the support FAQ's and that Kreotek deems are bugs or serious problems with the program will not be charged.
$59/incident*
Annual Support Contract
An annual support contract will allow you to place an unlimited amount of support calls and e-mails within a one year time period of purcase of the contract. There are no additinal fees for support incidents over 4 hours. Annual support contracts receive priority in response time.
$89/year
Purchasing Support
To contact technical support, or purchase a support contract, please contact us by phone.
* All prices are in US dollars. The 90 day free technical support is allowed on a per customer basis, and not on a per-new purchase basis. Each customer is afforded a single 90 free support term for one new purchase, and every upgrade, but not for multiple new purchases.